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Privacy Policy

Effective Date: January 1, 2025
Website: www.holmessurveillance.com (placeholder; update with final domain)

Holmes Surveillance (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services. By using our website, you consent to the practices described below.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information when you:

  • Submit a contact form

  • Request a quote

  • Sign up for monitoring or installation services

  • Communicate with us via phone or email

This information may include:

  • Full name

  • Phone number

  • Email address

  • Service address

  • Details regarding your security needs or existing systems

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time spent on pages

  • Cookies and tracking data

1.3 Service & Monitoring Information

If you use our monitoring or installation services, we may collect technical information related to your equipment, such as:

  • Device IDs

  • Camera system status

  • Alarm system alerts

  • Service history

2. How We Use Your Information

We use the information we collect to:

  • Provide installation, repair, and monitoring services

  • Respond to inquiries and service requests

  • Improve website performance and user experience

  • Schedule appointments and consultations

  • Maintain internal records and service documentation

  • Comply with legal or licensing requirements

We do not sell your information to third parties.

3. Sharing Your Information

We may share information only in the following situations:

  • Service Partners: With trusted vendors providing monitoring, equipment, or technology support.

  • Legal Requirements: If required by law, regulation, or valid governmental request.

  • Business Operations: For billing, scheduling, or customer service purposes.

All third-party partners are required to maintain strict confidentiality.

4. Cookies and Tracking Technologies

We use cookies to enhance your website experience by:

  • Saving your preferences

  • Analyzing website performance

  • Improving navigation

You may disable cookies through your browser settings, although some features may not function properly.

5. Data Security

We take security seriously. Holmes Surveillance uses:

  • Encrypted communication

  • Secure servers

  • Limited access controls

  • Regular monitoring of security practices

However, no system is 100% secure, and we cannot guarantee absolute protection of your data.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request corrections or updates

  • Request deletion of your data (where applicable)

  • Opt out of marketing communications

Submit all requests to:
📧 holmessurveillance@gmail.com (example—replace if needed)
📞 [Insert business phone number]

7. Retention of Information

We keep your information only as long as necessary to:

  • Provide services

  • Maintain service history

  • Comply with legal obligations

  • Support warranty and monitoring records

When no longer needed, data is securely deleted.

8. Children’s Privacy

Our services and website are not directed to children under age 13. We do not knowingly collect personal information from minors.

9. Links to Third-Party Websites

Our website may contain links to third-party pages (e.g., manufacturer support, social media).
We are not responsible for the privacy practices or content of those websites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Effective Date.”

11. Contact Information

For questions about this Privacy Policy or your data, contact us at:

Holmes Surveillance
Sylacauga, Alabama
📧 Email: holmessurveillance@gmail.com (placeholder—replace as needed)
📞 Phone: [Insert business phone number]
AESBL License #: 26-002393

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